Student Experience Coordinator

4 weeks ago


Manchester, United Kingdom The University of Manchester Full time

We are seeking a highly motivated and experienced individual to join our Student Support and Wellbeing team as a Teaching and Learning Support Specialist. This exciting opportunity will enable you to make a tangible impact on the student experience, working closely with academic staff and other teams to develop and maintain processes that enhance the learning environment.

Key Responsibilities:

  • Coordinate the delivery of high-quality student support and wellbeing services, ensuring alignment with the needs of both undergraduate and postgraduate taught students.
  • Collaborate with academic staff to develop, maintain, and improve processes that enhance the student learning experience.
  • Ensure compliance with University policies, ensuring that all procedures are delivered to the highest standard and support the success and wellbeing of our students.

Ideal Candidate Profile:

  • Has a strong understanding of student support procedures related to both postgraduate and undergraduate education, with proven experience in improving the student experience.
  • Is passionate about student wellbeing and has a proactive approach to addressing student needs.
  • Thrives in a customer-service-focused environment and excels in service coordination.
  • Has experience in developing systems and processes that enhance teaching and learning environments.
  • Can manage multiple tasks efficiently, work under pressure, and meet tight deadlines without compromising on quality.
  • Works effectively both independently and as part of a team to deliver outstanding student support.

Why This Role?

This is a dynamic, fast-paced role within a supportive environment where you will make a tangible impact on the student experience. If you enjoy working in a busy and challenging setting and are committed to enhancing student outcomes, this position offers you the chance to grow professionally while making a real difference in the lives of students.

Working Arrangements:

This is a student-facing role, requiring you to be on campus 3-4 days per week, with up to 5 days during peak times. We are pleased to offer hybrid working options, allowing for flexibility around campus attendance based on business needs.

What We Offer:

  • Fantastic market-leading pension scheme
  • Excellent employee health and wellbeing services, including an Employee Assistance Programme
  • Exceptional starting annual leave entitlement, plus bank holidays
  • Additional paid closure over the Christmas period
  • Local and national discounts at a range of major retailers

Equality and Diversity:

We are an equal opportunities employer and welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.

Flexible Working:

We are positive about flexible working and offer a range of options to support work-life balance.



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