Luxury Front Office Supervisor

1 week ago


South West London, United Kingdom COMO The Halkin Full time

Located in the heart of London, COMO The Halkin is a 41-bedroom hotel that prides itself on providing exceptional service and a holistic wellness experience. We are currently seeking an experienced Front Office Manager to oversee the smooth operation of our department.

Job Description

The successful candidate will have a background in luxury hospitality and previous experience in supervising a team. They will be responsible for ensuring guest satisfaction, overseeing special room requests, and maintaining effective communication with other departments.

Key Responsibilities:

  • Manage the front office team to ensure excellent guest service
  • Handle guest complaints and take corrective action to resolve issues
  • Oversee special requests, VIP guests, and long stay guests
  • Supervise staff and provide coaching to improve performance
  • Review group arrivals and liaise with reservations for a smooth stay
Requirements

To be successful in this role, you will need:

  • A degree in hospitality or a related field
  • Previous experience in a front office management position
  • Excellent communication and leadership skills
  • A proactive approach with a self-driven attitude
What We Offer

We offer a competitive salary of £33,600 per annum, plus a bonus for introducing new colleagues to our team. You will also receive benefits such as free meals on duty, free uniform and laundry service, and access to our Employee Assistance Programme. As a valued member of our team, you will have opportunities for career development and progression.



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