Supervisor-front Office

6 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 24077041

**Job Category** Rooms & Guest Services Operations

**Location** The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a** Front Office Shift Leader / Supervisor **to join our team.

**As Front Office Shift Leader / Supervisor you will**:
Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager. Responsible for leading and assisting with the successful completion of daily shift requirements. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

**Key tasks you will carry out**:

- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.

**In general you will**:
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**What we’re looking for**:
You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or entry level position.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you

**In return for your hard work, we give you**
- Discretionary Service Charge
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in restaurants and bars at Marriott International hotels
- Discounts for your friends and family
- 28 Holiday days (increasing with length of service)
- Paid breaks and free meals on duty
- Employee Assistance Program
- Company Pension Scheme
- Cycle to Work and EyeCare schemes
- Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
- Wellness and mental health programmes
- Amazing staff parties & activities
- Length of Service and monthly recognition awards and gifts
- World class training and development
- Unlimited career opportunities (internationally and locally)
- and much more

**Where you will work**:
Situated in the heart of one of London's most

  • Front Office Supervisor

    7 months ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Supervisor

    7 months ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Shift Leader

    7 months ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Front Office Supervisor

    7 days ago

    London, United Kingdom Apex Resourcing Ltd Full time

    Front Office Supervisor required for a fantastic Hotel based in NW London. The focus of this Senior Hotel Receptionist / Front Office Supervisor role will be taking care of guests creating a great first impression from the moment they arrive through to their departure ensuring that they have a positive and memorable experience. You will also supervise a...

  • Front Office Supervisor

    4 days ago

    London, United Kingdom Number 16 Hotel - Front of House Full time

    We have an exciting opportunity for a Front Office Supervisor to join our highly successful team here at our Number 16 Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Front Office Supervisor

    3 days ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ4287 **Date Posted**:18 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our guests see. Your...

  • Front Office Supervisor

    2 days ago

    London, United Kingdom PPHE Hotel Group Full time

    **Department**:Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ1902 **Date Posted**:16 February At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor **you are the first and last person our guests see. Your...

  • Front Office Supervisor

    6 days ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ4233 **Date Posted**:15 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our guests see. Your...

  • Front Office Intern

    7 months ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    We are currently looking for an enthusiastic, talented and dedicated Front Office Intern to join our team here at Bvlgari Hotel London. You will play a key role in the hotel as part of the Front Office Team. We encourage the development of your knowledge, skills and abilities in order to foster the development of your career in hospitality. Reporting to the...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11016 **Date Posted**:3 May **Salary**:14.04 At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our...

  • Front Office Graduate

    4 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is recruiting for a **Front Office Graduate**. Are you passionate about world class service and would you like to work in a hotel that has been awarded **4th position **in **The Sunday Times’ ‘100 Best Companies to Work For’ in 2020**? To thank you for your hard work and loyalty, some of the **excellent benefits** you will enjoy...

  • Front Office Graduate

    3 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Graduate!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Graduate **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...

  • Front Office Administrator

    6 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Administrator**! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Administrator** at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street...

  • Front Office Graduate

    1 day ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Graduate!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Graduate **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...

  • Front Office Supervisor

    7 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ10886 **Date Posted**:18 April **Salary**:14.04 New Hotel opening! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New opening Hotels coming to Hoxton! Long revered as London’s...

  • Front Office Supervisor

    7 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11283 **Date Posted**:10 June **Salary**:£14.04 plus Incentives Newly opened Hotel! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New Hotel in Hoxton! Long revered as...

  • Front Office Supervisor

    2 days ago

    London, United Kingdom Hyatt Place London Heathrow Airport Full time

    Summary **Front Office Supervisor** **Just some of the benefits you will enjoy as a Front Office Supervisor** 12 complimentary hotel nights a year across Hyatt Hotels - Discounted hotel stays across Hyatt not just for you but also your friends and family - Free meals at our colleague restaurant - 50% discount when you dine as a guest at selected Hyatt...

  • Front Office Supervisor

    4 days ago

    London, United Kingdom Hilton Full time

    A Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Office Supervisor

    7 months ago

    London, United Kingdom Hilton Full time

    Front Office Supervisor **You are the Key to our success!** **WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - ** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and...

  • Night Front Office Clerk

    6 days ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Night** **Front Office Clerk**! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Night** **Front Office Clerk** at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker...