Lending Operations Team Manager

1 day ago


West Midlands Combined Authority, United Kingdom Antal International Network Full time

Job Title: Lending Operations Team Manager

Company Overview: Antal International Network is seeking a dynamic leader to manage its lending operations team in Birmingham city centre.

About the Role: As the Lending Operations Team Manager, you will oversee daily operations, ensuring compliance and service level agreement (SLA) adherence. You will also address broker and customer queries, engage with stakeholders, and investigate escalated issues.

Key Responsibilities:

  • Manage Daily Operations: Ensure compliance and SLA adherence in all activities.
  • Address Broker and Customer Queries: Provide prompt and accurate resolutions.
  • Engage with Stakeholders: Facilitate smooth application processing.
  • Investigate Escalated Issues: Resolve complaints promptly.

Requirements:

  1. Experience: 2+ years in lending operations, preferably in retail lending.
  2. Leadership Skills: Team building, coaching, and performance management.
  3. Communication Skills: Excellent communication and problem-solving skills.
  4. Qualifications: CeMap qualification or willingness to achieve it.

Benefits:

  • Hybrid Work: Balance office and remote work.
  • Career Growth: Shape processes and make a real impact in a growing organisation.
  • Central Location: Conveniently located in Birmingham city centre.

Salary: Up to £37,500 per annum.



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