Technical Support Specialist
1 month ago
**Job Description for Technical Support Specialist**
We are seeking a highly skilled and flexible Technical Support Specialist to join our team at First Choice Selection Services.
The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and a willingness to learn and adapt to new technologies.
The role will involve providing technical support and information to staff within the Western Trust as they roll out a new digital service (Encompass).
Key Responsibilities:
- Take phone calls, requests, and deal with general enquiries
- Log and provide updates on faults
- Report faults to Third party companies/maintain progress
- Password Resets
- Windows/Systems administration
- Creating Email accounts and profiles
Requirements:
- 5 GCSEs including Maths and English
- 6 months experience in a Call centre environment
- ICT knowledge desirable
- Flexibility around shift patterns
What We Offer:
- Opportunity to work in the public sector
- Excellent working conditions
- Inclusion into our company pension scheme
- Paid Annual Leave
Key Skills:
- Answering Calls
- Data Entry
- Phone Etiquette
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