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Customer Service Specialist

2 months ago

Lisburn Co Antrim, United Kingdom Coca-Cola HBC Full time
Logistics Back Office Specialist Role

Key Responsibilities:

  • Cleanse and release daily orders placed in SAP to ensure order accuracy and support delivery of overall IoI DIFOTAI.
  • Manage relationships with specific accounts and KAMs, placing orders and ensuring timely delivery.
  • Contribute to team, function, and company KBIs by delivering departmental goals and personal objectives.
  • Collaborate with the wider Customer Logistics Team to fine-tune E2E processes and ensure quick order processing.
  • Ensure a best-in-class customer experience is achieved to support CCH IoI GfK.

Requirements:

  • Minimum 2 years of experience in customer service or FMCG sales.
  • Good commercial awareness with strong business acumen.
  • Highly energetic, enthusiastic, and creative with strong organizing and planning skills.
  • A proven team player with an excellent customer service approach.
  • IT literate with a knowledge of SAP Systems (or similar).
  • 4 GCSE passes including Maths and English.
  • Ability to understand SAP information systems and reporting.

About Coca-Cola HBC:

We are one of the world's largest bottlers and partners of The Coca-Cola Company, delighting over 715 million consumers with a choice of over 100 iconic global and favourite local brands, 24 hours a day, 7 days a week.