Membership Service Coordinator

5 days ago

London, Greater London, United Kingdom Merrifield Consultants Full time
Job Title: Membership Service Assistant

Merrifield Consultants is partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.

This role involves managing and resolving complex and high-risk member queries and complaints, overseeing operational processes, and driving improvements in customer service.

Key Responsibilities:
  • Manage and resolve complex member queries and complaints across multiple channels.
  • Oversee day-to-day operational processes within specialist areas, meeting agreed service level targets.
  • Support the induction and training of colleagues, providing guidance on complex queries.
  • Ensure accurate data entry and maintain high-quality service standards.
Requirements:
  • Proven experience in call centre operations, administration, complaint management, and training delivery.

Merrifield Consultants is committed to a diverse and inclusive recruitment process, ensuring equal opportunity for all candidates, irrespective of race, sexual orientation, mental or physical disability, age, or gender.

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