Customer Service Representative

1 week ago


Bedford, Bedford, United Kingdom The Marcus Corporation Full time
Overview: We are seeking a talented and enthusiastic individual to join our service team as a server. As a member of our team, you will have the opportunity to work in a fast-paced environment, providing exceptional guest service and creating memorable experiences for our customers.

Key Responsibilities:
• Interact with guests in an efficient, hospitable, and professional manner
• Demonstrate full knowledge of bar and menu items
• Assess guests' needs and preferences to make recommendations
• Follow up on guest requests throughout service
• Maintain proper set-up and cleanliness of station and service areas
• Verify guests that purchase alcohol are at least 21 years of age

Requirements:
• Strong interpersonal, problem identification and problem solving skills, verbal, and written communication skills;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Flexibility to work varied shifts to include days and nights, weekends and holidays;
• Ability to work in a fast-paced environment;
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies;
• Computer literacy with the ability to learn Aloha Point Of Sale System;
• Accuracy in transactions and cash-handling skills;
• Exhibit a positive attitude;
• Able to obtain relevant training certificate and/or licensure;

Salary and Benefits: $15-$20 per hour plus benefits including competitive wages, premium holiday pay, flexible or set schedules, free movies, paid uniform shirts and aprons, medical, dental, vision and retirement benefits for full-time employees, fully paid training program, and working in a professional bar & restaurant environment. Estimated salary: $35,000-$50,000 per year.

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