Senior Salesforce Multi Cloud Developer

2 months ago


London, Greater London, United Kingdom Collinson Full time

About Us

Collinson is a leading global company that specializes in providing innovative solutions to the travel industry. With a strong focus on customer experience, we offer a unique blend of industry and sector specialists who work together to deliver market-leading airport experiences, loyalty programs, and customer engagement solutions.

Our Mission

Our mission is to deliver superior customer experiences through innovative solutions and a commitment to excellence. We strive to be a trusted partner to our clients and to make a positive impact on the communities we serve.

Job Summary

We are seeking a highly skilled Senior Salesforce Multi Cloud Developer to join our team. As a key member of our technology team, you will be responsible for architecting, developing, and optimizing our New Platform Salesforce solutions. You will work closely with our product managers, solution architects, engineers, and cross-functional technology teams to design and implement Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities

  • Technical Leadership
    • Lead the technical design and implementation of Salesforce solutions that meet business requirements and anticipate future needs.
    • Collaborate with fellow Salesforce technical leaders to continuously optimize platform resiliency and performance.
  • Solution Development
    • Design and develop robust and scalable Salesforce platform solutions that integrate with existing enterprise architecture.
    • Configure all technical aspects of consumer loyalty programs in Loyalty Management.
    • Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform.
  • Integration and Deployment
    • Configure out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.).
    • Integrate Salesforce ecosystem products with external systems and services while consuming GraphQL, REST, and/or SOAP APIs.
    • Carry out all aspects of testing and deployment of solutions within Salesforce environments.
  • Collaboration and Communication
    • Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels.
    • Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.

Requirements

  • Technical Skills
    • Proficient in core Salesforce ecosystem (Sales, Service, and Loyalty Management) configuration, data modeling, and architecture.
    • Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
    • Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
  • Experience
    • 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service, and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
    • Configured Salesforce for loyalty programs structures, tiering, points, rewards, and redemptions.
    • Built Salesforce customer data models that are capable of consuming external non-Salesforce data sources while integrating with other Salesforce ecosystem products.
  • Education
    • Degree in Computer Science, Software Engineering, or a related field.

What We Offer

We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Salesforce professional looking for a new challenge, we encourage you to apply.



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