Lead Housing Services Director

5 days ago


Bristol, United Kingdom Elim Housing Association Full time
Job Title:

Lead Housing Services Director

About the Role:

We are seeking an experienced professional to lead our supported housing services. Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. As the Lead Housing Services Director, you will be responsible for providing strategic and operational management of our contractual and regulatory compliant supported housing services.

Key Responsibilities:
  • Provide leadership and management to foster staff wellbeing, resilience, reflective practice, and a culture of learning across our supported housing teams.
  • Ensure the ongoing success of Elim's supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services.
  • Act as the organisation's strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases.
  • Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.
Requirements:
  • Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in either a supported housing, support, care or other relevant environment.
  • Experience of contract negotiation and tendering for new contracts for the provision of services.
  • Strong knowledge of issues relating to homelessness including current legislation, government policy, the benefits framework, and any relevant client support pathways.
  • Experience of successfully managing a number of complex projects and business as usual tasks at the same time.
Benefits:
  • A great inclusive and values-led culture that invests in your learning and development.
  • 25 days annual holiday rising to 30 days.
  • Paid day off for your birthday each year.
  • Optional one-day volunteer leave.
  • Flexible working.
  • Access to training and career development through Elim Skills Academy Company pension.
  • Life Assurance.
  • Annual organisational performance bonus.
  • Health cash plan, which includes discounts to a wide range of shops and services.
  • Free onsite car parking.


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