Workshop Administrator
4 weeks ago
Job Title: Workshop Administrator
About the Role:
Smallridge Bros Ltd is a successful John Deere tractor and agricultural machinery dealer operating four depots across Devon and Cornwall. We are seeking a skilled Workshop Administrator to join our team.
Key Responsibilities:
- Administer service processes to maximize administrative efficiency.
- Support the depot service manager in their role.
- Assist the service team in maintaining accurate and on-time reports and records.
- Monitor and consolidate time logs for service technicians.
- Receive and direct internal and external customer inquiries for the service department.
- Check work orders before submission to the service manager and customers.
- Maintain service department filing, records, and department information.
- Open work orders as directed by the depot service manager and maintain control until they are closed and invoiced.
- Coordinate enrolment and follow-up of training attendance as directed.
- Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
Requirements:
- Ability to use standard desktop applications such as Microsoft Office and internet functions.
- Understanding of the service software in the dealer business system and Deere warranty system, or proven ability to utilise similar tools.
- Advanced written communication skills in English.
- Ability to create, analyse, and interpret reports.
- Organisational skills with attention to detail.
How to Apply: Please send your CV to the HR department for consideration.
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