Workshop Administrator

4 weeks ago


Barnstaple, Devon, United Kingdom Smallridge Bros Ltd Full time

Job Title: Workshop Administrator

About the Role:

Smallridge Bros Ltd is a successful John Deere tractor and agricultural machinery dealer operating four depots across Devon and Cornwall. We are seeking a skilled Workshop Administrator to join our team.

Key Responsibilities:

  • Administer service processes to maximize administrative efficiency.
  • Support the depot service manager in their role.
  • Assist the service team in maintaining accurate and on-time reports and records.
  • Monitor and consolidate time logs for service technicians.
  • Receive and direct internal and external customer inquiries for the service department.
  • Check work orders before submission to the service manager and customers.
  • Maintain service department filing, records, and department information.
  • Open work orders as directed by the depot service manager and maintain control until they are closed and invoiced.
  • Coordinate enrolment and follow-up of training attendance as directed.
  • Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.

Requirements:

  • Ability to use standard desktop applications such as Microsoft Office and internet functions.
  • Understanding of the service software in the dealer business system and Deere warranty system, or proven ability to utilise similar tools.
  • Advanced written communication skills in English.
  • Ability to create, analyse, and interpret reports.
  • Organisational skills with attention to detail.

How to Apply: Please send your CV to the HR department for consideration.



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