Senior Service Operations Lead

1 week ago


London, Greater London, United Kingdom Healthera Full time
Company Overview

Healthera is a pioneering digital health company that is transforming the way healthcare providers operate in the UK and abroad. Our mission is to create seamless experiences for millions of patients, empowering them to access faster medicine delivery and personalized local medical care.

Job Description
This role requires a skilled Senior Service Operations Lead to drive exceptional customer experiences, manage service operations, and develop strategies to enhance customer interactions. As a key member of our team, you will create new processes from scratch to ensure the highest level of customer satisfaction with our technology platform and purchasing/booking experience for medicine and services.

Responsibilities
- Develop and implement strategies to enhance the overall customer experience, including creating a great customer experience through collaboration with Product, Tech, and Growth teams.
- Identify customer needs and preferences through data analysis and feedback.
- Design and oversee initiatives to improve customer satisfaction and loyalty.

Requirements
- Bachelor's degree in Business Administration, Customer Service, Management, or a related field; advanced degree or certification in customer experience management is a plus.
- 5+ years of experience in customer service or customer experience roles, with a proven track record of leading teams and driving customer satisfaction.

Benefits
- Competitive salary (£60,000 - £80,000 per year) and benefits package.
- Share options and cash bonus, allowing you to grow with the business.
- Opportunities for career growth and professional development in a collaborative and innovative work environment.

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