Senior Service Operations Lead

1 day ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Job Title: Senior Service Operations Lead

Are you a seasoned professional looking for a new challenge? We are seeking a Cloud Services Director to join our team at Vertex IT Solutions Ltd in London. This is a fantastic opportunity to work in a dynamic environment, driving service excellence for our OnTrack managed services division in the UK and Oceania.

Your key responsibilities will include:
  • Working closely with technical success managers to develop and maintain strong relationships with senior stakeholders.
  • Managing all aspects of service delivery, including optimisation and coordination.
  • Preparing and participating in service reviews, and acting as a senior escalation point for service issues.
  • Developing strategies for continuous service improvement, and ensuring high standards of customer experience.


To be successful in this role, you will need at least 5+ years of experience in a service delivery management position, preferably in the managed services sector. You should also possess extensive service management experience, demonstrable expertise in ITIL, and strong leadership skills. We offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, plus benefits.

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