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Food and Beverage Operations Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom Diageo Full time

About the Role

The Food and Beverage Manager will be Diageo's hospitality expert, providing strong leadership, direction, and vision across the venue and other Brand Homes as required. The postholder will be directly responsible for management of our bars & events at JW Princes Street and act as client in contract management of the catering partner. Alignment of these streams will be a key element of the role.

Key Responsibilities:

  • Anticipate visitor expectations and market trends and continually review business models and portfolio, product, and service offerings to maximise customer experience and profitability.
  • Consistently demonstrate strong food & drink production and product creation capability and be accountable for raising food and beverage standards through championing flavour, production standards of food and drink offerings.
  • Be accountable for the development of operational strategies and delivery plans to ensure that the F&B business exceeds the targets for customer experience, operational delivery, and business growth.
  • Oversee all aspects of event management and smooth delivery of events, including the initial conceptualization, planning, event budget management, and final execution.
  • Accountable for the Events department at Johnnie Walker Princes Street to achieve event sales targets and short, medium, and long-term strategic business objectives.
  • Oversee the development of imaginative menus, profitable pricing structures, and processes to cater for diverse market segments, including groups, overseas visitors, and connoisseurs. Ensure creative, innovative menus using fresh, seasonal, local, and sustainable produce.
  • Raise the profile of JWPS, working with marketing team to identify and lead on F&B related campaigns, events, and awards opportunities.
  • Oversee compliance with food safety, health, and safety, and other legislation. Introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.
  • Lead on alcohol licensing across all F&B, hospitality, and retail operations. Oversee all associated training and accreditations; legal representation and legal compliance.

Leadership Responsibilities:

  • Lead the team by attracting, recruiting, training, and appraising talented personnel.
  • Develop direct report staff, by empowering, supporting, encouraging, and motivating.
  • Develop a staff training plan and supervise delivery of in-house and external training; develop a 'learning culture' within the team.
  • Hold team meetings on a regular basis to communicate targets, aims, and objectives, standards required, company, and catering partner information.
  • Ensure labour establishments are in line with budgets.
  • Take accountability for team culture – seeking to achieve year-on-year improvement in team satisfaction - results of which are measured annually through an internal survey called Your Voice.

Contract Management Responsibilities:

  • Maintain a proactive contract management approach to the catering operator, ensuring partnership development at all times.
  • Establish and monitor budgetary targets, service levels, KPI's, schedules, policies, and procedures.
  • Enforce adherence to legal requirements, industry, and Diageo regulations and quality standards.
  • Ensure all records are maintained correctly and consistently by routine and spot checks.
  • Report routinely to senior management on key performance indicators including sales results, productivity, margin management, and net profit achievement.
  • Ensure income is maximised through efficient purchasing, creative marketing, and merchandising.
  • Ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.

Brand Homes Responsibilities:

  • Where required, Provide professional direction, guidance, and support to Brand Homes in monitoring and delivering excellence in food and beverage service.

To be successful in this role you will need:

  • Degree level qualification or equivalent in a relevant discipline.
  • Minimum of seven years' senior management experience of F&B & events operations in fast-paced & luxury environment.
  • Experience of working within a visitor experience/brand home business is desirable.
  • A successful record of developing profitable F&B concepts including design, layout, point of sale, and service.
  • Demonstrable experience of developing and improving a F&B & events business and delivering sustainable profitable growth.
  • Excellent written & verbal communication standards.
  • Proven track record of working at pace, responding to sales performance, handling multiple priorities, and consistently delivering against challenging budgets.
  • Practical experience, in a central role, in the management of EPOS within an operationally diverse F&B environment.
  • Strong influencing, negotiating, and advocacy skills, with the ability to think analytically, independently, and strategically; proven ability to develop strategy and fluently translate into operational success.
  • Experience in client contract management.
  • Expert knowledge of the international food and beverage market & events industry with a demonstrable passion for food & drinks products and ingredients including those with a Scottish emphasis.
  • Excellent knowledge of supply chain, supplier negotiation, and health and safety.
  • Creative thinker with senior management business development experience, able to drive change and innovation, spot opportunities, and exploit them.
  • Advanced H.A.C.C.P. certificate.
  • Advanced (Level 4) UK Food Hygiene certificate.
  • Personal Alcohol Licence Holder Licensing Act (Scotland) 2005.
  • Competent user of Microsoft Office products.
  • Foreign language skills are beneficial.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

  • We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities.
  • Subsidized gym membership.
  • Contributory pension scheme.
  • Annual bonus and merit increase (dependent on performance).
  • Share options.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences, and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted, and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness, and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Regular

Primary Location:

Princes Street

Additional Locations :

Job Posting Start Date :