Strategic Operations Leader

2 weeks ago


Leicester, Leicester, United Kingdom Unite Foundation Full time

We are Unite Students, a FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are seeking a talented individual to join our Customer Operations team as a General Manager.

As a General Manager, you will be responsible for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability, and drive improvements across the end-to-end customer and employee experience.

The successful candidate will have the ability to:

  1. balance short-term and operational demands with the delivery of longer-term and strategic priorities for your cluster of properties
  2. develop novel strategies to deliver against local and organisational priorities
  3. build and lead high-performing, engaged, and motivated teams with a sense of belonging and community
  4. build a customer-focused, safe, secure, and inclusive culture for all
  5. communicate and deliver changes in working practices that support local and organisational success
  6. make effective business decisions based on information from a range of different sources
  7. analyse and solve complex business issues
  8. adapt your style to inspire, engage, and motivate others in varying situations
  9. build effective and collaborative relationships at all organisational levels

We offer a market-competitive salary and benefits package, a personalised leadership development programme, and an opportunity to grow your skills in a supportive and collaborative environment.

The General Manager will work 37.5 hours per week, on property and available as business needs dictate, in line with our promise to our students of 'being there when you need us'.

We are committed to safeguarding our students and all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment.

As part of our commitment to inclusion, we are an employer that embraces individuality and focuses on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.

We are a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.



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