Strategic Account Leader

3 weeks ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Job Title: Strategic Account Leader

Job Summary:

Bellrock Property and Facilities Management is seeking a Strategic Account Leader to provide strategic leadership and operational management of a national, high-profile, multi-site account in the retail and leisure sector. The successful candidate will drive sustainable growth, statutory compliance, operational performance, and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs.

Key Responsibilities:

  • Full accountability for all commercial and operational aspects of the account, ensuring all contractual obligations are met across the portfolio.
  • Lead and develop a team of 4, ensuring regular feedback through both formal and informal processes.
  • Manage a P&L of circa £12m, demonstrating value for money to the client while managing risk and identifying opportunities for strengthening the relationship as they arise.
  • Strategically develop the account in partnership with the client to offer additional services and "value add" as appropriate.
  • Develop strong client relationships based on trust, providing timely responses to requests for help and support.
  • Ensure continuous improvement across the account through effective and efficient complaint resolution by identifying root cause and corrective actions.
  • Measure and monitor satisfaction across the account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
  • Be the main point of escalation for the key client stakeholder and the internal team as required.
  • Promote a positive Health and Safety culture, ensuring any issues and areas of concern are managed and addressed.
  • Develop a Business Continuity Plan for the account.
  • Promote the "Bellrock" culture within the business.
  • Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholder's knowledge and skills necessary for the satisfactory completion of business needs.

Requirements:

  • Minimum of 5 years' management and operational experience, in client-facing, national, multi-site FM contracts in the retail and leisure sector.
  • Leading, coaching, and developing a high-performing team with a "hands-on" approach when needed.
  • Budgetary management of a P&L of circa £15-20m.
  • Commercial experience in delivering all contractual obligations.
  • Demonstrable evidence of organically growing an account.
  • Ensuring Health, Safety, Environmental, and Sustainability objectives.
  • Managing multiple priorities and escalations in a challenging, fast-paced environment.
  • Data management, analysis, and reporting.

Working Arrangements:

We embrace smarter working practices, which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from one of our offices (preferably Leicester) one day a week and the rest can be worked from home. The role will include client visits as well.

What We Offer:

Upon joining Bellrock, you can expect a comprehensive benefits package, including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us).
  • Highly competitive salary.
  • Car allowance/car.
  • Bonus.
  • Salary exchange pension scheme.
  • Life cover.
  • Paid sick leave.
  • Health Assured employee assistance and wellness program.
  • Enhanced maternity, paternity, and adoption leave.
  • Salary sacrifice schemes: Cycle to work.
  • Holiday purchase scheme of additional 5 days per year.
  • Offers and discount scheme designed to save money on everyday shopping and essentials.
  • Healthcare Cashplan.
  • MotorSave Scheme.
  • Refer a friend.
  • Virtual GP.

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