Customer Service Coordinator Senior

3 days ago


Hounslow, United Kingdom Sprint Recruitment Limited Full time
Job Description

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at Sprint Recruitment Limited. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our vehicle service and maintenance operations.

About You:

  • You have a strong background in the HGV industry, with experience in booking vehicles for service, MOT, and maintenance.
  • You possess excellent communication skills, a friendly and helpful nature, and the ability to work effectively in a fast-paced environment.
  • You are able to prioritize workload, manage multiple tasks, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Answer incoming telephone calls and provide timely and accurate information to customers.
  • Manage customer bookings, ensuring all relevant details are recorded and payment is processed accordingly.
  • Liaise with customers, workshop teams, and other stakeholders to ensure seamless communication and efficient workflow.
  • Work collaboratively with the workshop and parts department to identify and implement process improvements.

Salary and Benefits:

  • A competitive annual salary, including overtime pay.
  • An attractive benefits package, including annual leave entitlements and opportunities for professional growth and development.


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