Financial Services Support Specialist

6 days ago


Basingstoke, Hampshire, United Kingdom Hemmersbach GmbH & Co. KG Full time
Job Description

We are seeking a skilled Service Desk Specialist to join our team at Hemmersbach GmbH & Co. KG. As a key member of our support team, you will be the primary point of contact for clients experiencing issues with print and imaging capabilities.

Your role will involve providing technical training for remote diagnostics on raised tickets, aiming to resolve issues as quickly and efficiently as possible. In cases where an onsite engineer is required, you will escalate the issue within our group and ensure that the engineer is dispatched and briefed on the problem.

You will work a balanced shift pattern covering Europe, USA, and Asia, with most work done during Europe's normal business hours. We manage shift pattern changes sympathetically and offer an additional shift allowance, paid throughout the year.



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