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Hospitality Team Lead

1 month ago


Leeds, Leeds, United Kingdom VERA Security, Inc. Full time

Vera Security, Inc. is committed to delivering an exceptional gaming and leisure experience in a safer gambling environment.

We are seeking a highly skilled Food and Beverage Team Lead to join our team, responsible for leading the Food and Beverage Team, assisting with training and induction of new team members, and supporting the development of existing team members.

About the Role
  • Salary: £28,000 - £38,000 per annum (dependent on experience)
  • Job Description: The successful candidate will be responsible for leading the Food and Beverage Team, ensuring exceptional customer service, and promoting a culture of continuous learning and development.
  • Key Responsibilities:
    • Provide exceptional customer service, ensuring a value-for-money experience and customer satisfaction.
    • Assist in the training and induction of new team members, promoting a culture of continuous learning and development.
    • Support the Food and Beverage Manager in reviewing performance, monitoring progress, and escalating concerns to the Management Team.
    • Actively contribute to promoting new business initiatives and suggest innovative ideas to achieve objectives.
    • Review your own performance regularly, highlighting areas for further training or support.

Requirements:

  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry knowledge, including legislation, best practice, and current trends.
  • Knowledge of Company training (Service That Sells, Perfect Serve, etc.).