Customer Service Representative

3 days ago


Folkestone, Kent, United Kingdom Manpower UK Ltd Full time

We are seeking enthusiastic individuals to join Manpower UK Ltd as Terminal Support Staff. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

This is an on-call role, primarily during peak periods such as school holidays (Friday - Monday), requiring flexibility and the ability to work under pressure. You will be working in a fast-paced environment, handling customer inquiries and resolving issues promptly.

Key Responsibilities:
  • Deliver friendly and efficient customer service
  • Answer customer inquiries and resolve issues promptly
  • Offer a range of services, including food and beverage provision
  • Adhere to company policies and procedures
Requirements:
  • Excellent communication and interpersonal skills
  • A positive and can-do attitude
  • The ability to work under pressure and to tight deadlines
  • Flexibility to work on-call shifts, primarily during school holidays
  • The ability to reach the Folkestone site within 30 minutes of a call-out
Compensation Package:
  • On-call shifts: £75 per shift
  • Pay rates for days (8am-8pm): £12.50 per hour
  • Pay rates for nights (8pm-8am): £15.00 per hour
  • Two days of paid training


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