IT Operations Manager

7 days ago


Bournemouth, United Kingdom Vitality Corporate Services Limited Full time

About Vitality Corporate Services Limited

We are a purpose-driven business that rewards people for living healthier, longer lives. Our core purpose is to make people healthier and enhance their lives.

This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000. You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.

**Key Responsibilities:**

  • Meet or exceed Service and Compliance levels for services including: Incidents resolved in SLA, Problem Tickets resolved in SLA, Technical Debt resolved on target, Patching and Vulnerability resolved within tolerance, Audit items resolved on target
  • Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation
  • Organise and manage team structure, workload, priorities and KPIs across the team

The estimated salary for this position is £65,000 - £80,000 per annum, depending on experience and qualifications.



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