End-User Support Technician

1 week ago


Belfast, United Kingdom PFH Technology Group Full time

Customer-Focused Role

We are seeking a talented End-User Support Technician to join our team in Belfast. As a key member of our IT support team, you will be responsible for providing exceptional end-user support, administration, and issue resolution for on-site clients.

Key Responsibilities:

  • Provide 2nd-level deskside support on-site
  • Monitor and manage deskside ticket queues
  • Resolve incidents within the agreed Customer SLA with a high focus on obtaining an excellent customer satisfaction rating
  • Effectively diagnose and troubleshoot customer devices (Win10/Office 365)
  • Build and re-image customer devices through SCCM

Requirements:

  • Minimum of 2 years' experience in deskside support in a corporate IT environment
  • Technical certifications in IT desirable
  • Strong Windows deskside support experience – supporting Windows 10
  • Strong knowledge of MS Office/Teams/SharePoint/Bitlocker
  • PC/Laptop hardware configuration and troubleshooting
  • AD/TCP/IP Network knowledge
  • The ability to work independently and be a self-starter
  • Proven planning and organizational skills
  • Exceptional problem-solving and troubleshooting skills


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