End-User Support Technician
1 week ago
Customer-Focused Role
We are seeking a talented End-User Support Technician to join our team in Belfast. As a key member of our IT support team, you will be responsible for providing exceptional end-user support, administration, and issue resolution for on-site clients.
Key Responsibilities:
- Provide 2nd-level deskside support on-site
- Monitor and manage deskside ticket queues
- Resolve incidents within the agreed Customer SLA with a high focus on obtaining an excellent customer satisfaction rating
- Effectively diagnose and troubleshoot customer devices (Win10/Office 365)
- Build and re-image customer devices through SCCM
Requirements:
- Minimum of 2 years' experience in deskside support in a corporate IT environment
- Technical certifications in IT desirable
- Strong Windows deskside support experience – supporting Windows 10
- Strong knowledge of MS Office/Teams/SharePoint/Bitlocker
- PC/Laptop hardware configuration and troubleshooting
- AD/TCP/IP Network knowledge
- The ability to work independently and be a self-starter
- Proven planning and organizational skills
- Exceptional problem-solving and troubleshooting skills
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