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Operational Support Specialist

2 months ago

Derby, Derby, United Kingdom Derby City Council Full time

About the Role

The Waste Disposal team at Derby City Council is seeking an Operational Support Officer to join their team. As an Operational Support Officer, you will be responsible for supporting the team in managing over 100,000 tonnes of household waste collected from residents and other activities across the city.

Key Responsibilities

  • Managing service requests and allocating work to Waste Minimisation Officers
  • Speaking to residents, taking card payments, and performing general administration duties
  • Supporting the team in achieving their goals and objectives

Requirements

  • Experience of dealing with public queries and complaints
  • Experience of maintaining and updating office records and general administration duties
  • Ability to communicate well, both verbally and in writing, and give efficient attention to callers
  • Good standard of general education - GCSE passes in English & Maths Grade C or above (or equivalent)
  • Knowledge and awareness of the Equality Act 2010 and how it applies to this job

What We Offer

  • Continued professional development opportunities & career conversations
  • 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
  • Local Government Pension Scheme (depending on contract)
  • Team Derby Rewards – retail and leisure discounts
  • Tusker Car Benefit Scheme
  • Cycle2Work Scheme & free cycle training
  • Employee Assistance Programmes & Support
  • Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
  • Support for colleagues who are carers