Compliance and Quality Assurance Specialist

5 days ago


Essex, United Kingdom Morrison Utility Services Limited Full time

About This Opportunity

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Morrison Utility Services Limited is a leading provider of utility services, and we are currently seeking a highly skilled Call Centre Team Leader to join our team.

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This is a unique opportunity to work with a major client, Thames Water, on the Smart Metering Programme.

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As a Call Centre Team Leader, you will be responsible for managing our contact centre, ensuring that all activities are completed compliantly and within Service Level Agreement (SLA) timescales.

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You will lead a team of call centre staff, working closely with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations.

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Your key responsibilities will include experience of leading and managing hybrid and home workers, demonstrating customer resolution, service improvement, and customer excellence, as well as proven people management skills.

">Requirements">Key Skills and Qualifications:">
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage systems and databases.
  • Ability to draft reports and use data to drive improvements.
  • Experience in a contractor/client relationship.
">What We Offer">
  • Competitive salary of $65,000 - $85,000 per annum.
  • Private Health Care.
  • Access to our Employee Assistance Programme.
  • Life Assurance.
  • 25 days' annual leave plus 8 days' bank holiday.
  • Enhanced Maternity & Paternity policy.
  • Cycle to work Scheme.
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Location: Langley Office

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Job Type: Full-time



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