Compliance and Quality Assurance Specialist
5 days ago
About This Opportunity
">Morrison Utility Services Limited is a leading provider of utility services, and we are currently seeking a highly skilled Call Centre Team Leader to join our team.
">This is a unique opportunity to work with a major client, Thames Water, on the Smart Metering Programme.
">As a Call Centre Team Leader, you will be responsible for managing our contact centre, ensuring that all activities are completed compliantly and within Service Level Agreement (SLA) timescales.
">You will lead a team of call centre staff, working closely with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations.
">Your key responsibilities will include experience of leading and managing hybrid and home workers, demonstrating customer resolution, service improvement, and customer excellence, as well as proven people management skills.
">Requirements">Key Skills and Qualifications:">- Proven leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to manage systems and databases.
- Ability to draft reports and use data to drive improvements.
- Experience in a contractor/client relationship.
- Competitive salary of $65,000 - $85,000 per annum.
- Private Health Care.
- Access to our Employee Assistance Programme.
- Life Assurance.
- 25 days' annual leave plus 8 days' bank holiday.
- Enhanced Maternity & Paternity policy.
- Cycle to work Scheme.
Location: Langley Office
">Job Type: Full-time
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