Monitoring Operations Specialist

3 weeks ago


Barnet, Greater London, United Kingdom Summer-Browning Associates Ltd Full time
Job Title: Monitoring Operations Analyst

We are seeking a skilled Monitoring Operations Analyst to join our team at Summer-Browning Associates Ltd.

About the Role:

As a Monitoring Operations Analyst, you will be responsible for monitoring critical network alerts and ensuring the successful transmission of encrypted data.

Key Responsibilities:
  • Monitor and analyze network alerts to identify potential issues
  • Collaborate with the team to resolve incidents and ensure minimal disruption to services
  • Develop and maintain knowledge of ITIL Service Management principles and practices
  • Provide excellent customer service and support to internal stakeholders
  • Work effectively in a hybrid working environment
Requirements:
  • Active SC clearance
  • Proven Operational Analytical background
  • Experience of working within a Service Desk environment
  • Knowledge of Microsoft Suite and customer service principles
  • Familiarity with shift patterns and incident management
  • Experience with ServiceNow or similar
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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