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Receptionist and Administrative Support

1 month ago

Crewe, Cheshire East, United Kingdom Cheshire and Wirral Partnership NHS Foundation Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a Receptionist and Administrative Support. This role will provide front-of-house services for our Child and Young People's Mental Health Service, which encompasses a range of Mental Health and Wellbeing Services.

As a Receptionist and Administrative Support, you will be the first point of contact for our clients and visitors, ensuring a welcoming and professional atmosphere. You will work within a team that values collaboration and mutual support, and will have access to internal development opportunities, including supervision and regular appraisals.

Main Responsibilities

This role involves managing telephone enquiries for our Children's Mental Health services. You will interact with service users, carers, families, and professionals, efficiently handling or redirecting calls as appropriate. You will also be responsible for general office duties, such as filing, photocopying, and faxing.

We are seeking candidates who demonstrate an enthusiastic, professional, and approachable demeanor at all times. A flexible 'can do' attitude, along with the ability to use initiative and common sense, is essential. Excellent communication and organizational skills are a must, as delivering exceptional service is key to this role.

About Us

Cheshire and Wirral Partnership NHS Foundation Trust provides health and care services for local people, including mental health, learning disability, community physical health, and all-age disability care. Our aim is to help people to be the best they can be, adopting a compassionate, person-centered approach to everything we do.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, we are the right employer for you. We are committed to making our recruitment practices as inclusive as possible for everyone, and we welcome applications from people who have direct experience of accessing our services.

Person Specification

Essential

  • NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable

  • NVQ Level 2 Customer Care

Knowledge and Expertise

Essential

  • Knowledge and use of Microsoft Office
  • Knowledge and understanding Data Protection Act

Desirable

  • General office duties, eg. Filing, photocopying, faxing

Experience

Desirable

  • Typing experience
  • Experience of dealing with the public on the telephone and face to face