Customer Service Representative

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

We are seeking a highly ambitious and customer-focused individual to join our team as a Customer Service Advisor - Spanish. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service across telephone, social media, webchat, and email
  • Be the first point of contact for all customer queries
  • Act as a brand ambassador for our clients
  • Have a 'can do' attitude and be flexible in your approach
  • Work well within a team and be confident in your IT skills

Requirements:

  • Experience working in a luxury background
  • Experience working for a retailer
  • Experience within the beauty, cosmetics, or fashion industry
  • Fluent in Spanish and C2 level of English
  • Strong written and verbal communication skills
  • Great attention to detail and highly organized

What We Offer:

As a Customer Service Advisor - Spanish, you will have the opportunity to work with a world-renowned brand, providing exceptional customer service to our clients. You will be part of a dedicated and inspiring team, working together to deliver outstanding results.

Working Hours:

Full-time, 40 hours per week, between 09:00am - 08:00pm Monday to Saturday.



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