Business Process Excellence Manager

2 days ago


Birmingham, Birmingham, United Kingdom General Dental Council Full time

About the Role:

We are seeking a highly skilled Business Process Excellence Manager to join our team at the General Dental Council. As a key member of our Regulation Directorate, you will play a critical role in driving continuous quality improvement and operational excellence across our organization.

Key Responsibilities:

  • Oversee performance monitoring and compliance within the Regulation Directorate, ensuring that our business processes meet the highest standards of quality and efficiency.
  • Use data and management information to identify trends and patterns in our business flow, and develop and implement solutions to address any issues that may impact our service level agreements.
  • Act as a trouble-shooter, responding to urgent operational demands and designing and implementing solutions to resolve issues that affect our operations and performance.
  • Assist the Executive Director and their direct reports in developing and implementing continuous quality improvement programs.
  • Provide line management and operational cover for department heads during periods of absence or leave, as required.

About You:

To be successful in this role, you will need to demonstrate:

  • Experience of working in a regulatory environment, with a strong understanding of the challenges and opportunities that come with it.
  • Strong leadership skills, with the ability to mentor, motivate and challenge others to achieve excellence.
  • Project management experience, ideally with a strong understanding of Agile methodology and how to scale it for all project sizes.
  • Commitment to equality and diversity, with a strong understanding of the importance of creating an inclusive and respectful work environment.
  • Excellent analytical and problem-solving skills, with the ability to use data and management information to inform decision-making.

About Us:

The General Dental Council is a professional regulator that plays a critical role in protecting patient safety and maintaining public confidence in dental services. We are committed to providing a working environment that values diversity and inclusion, and we are looking for talented individuals who share our values and are passionate about making a difference.

What We Offer:

We offer a competitive salary and benefits package, including:

  • Pension contributions up to 10%
  • 25 days' annual leave (plus bank holidays) rising to 28 days after 2 years
  • Life assurance and income protection
  • Staff discounts
  • Cycle to work scheme
  • Eye care contributions
  • Gym discount scheme


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