Casino Entertainment Professional

3 days ago


Sunderland, Sunderland, United Kingdom Redefined Ltd Full time

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Dealer to join our team at Grosvenor Casino in Sunderland.

Job Summary

As a Dealer, you will be responsible for dealing tournament and cash games with precision and style. You will need to possess excellent communication skills and the ability to work well under pressure.

About the Role

This is a zero-hour contract position that requires flexibility and adaptability. You must be able to work various shifts, including weekends and bank holidays.

Responsibilities

  • Welcome customers warmly into the business
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with your colleagues to provide efficient and dynamic service
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and card room supervisor
  • Create an environment of community and fun
  • Show immaculate technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game
  • Maintain the security of the game, cash, and assets
  • Ensure you proactively comply with all regulations, particularly for licensing conditions and safer gambling

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Previous experience working as a poker dealer (Preferred)
  • Fanatical about delivering unrivaled customer experience
  • Ability to collaborate with the wider business
  • Comfortable with change and ability to embrace new ways of working
  • Good interpersonal skills and conflict resolution
  • Must be able to work shifts at any time of the day, including weekends and bank holidays

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.



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