Customer Service Representative

3 weeks ago


Leeds, Leeds, United Kingdom Flint Bishop Solicitors Full time

Job Description:

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The role of the Customer Specialist is to play a vital part in supporting customers and delivering exceptional service. As part of our team at Flint Bishop Solicitors, you will be responsible for guiding customers through various options and providing practical advice to help them manage their finances and avoid mortgage repossession. You will work closely with clients to develop personalized plans that enable them to make affordable payments and maintain ownership of their properties.

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Key Responsibilities:

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  • Manage a personal caseload of mortgage possession claims, ensuring timely and efficient processing">
  • Handle customer rehabilitation activities, including dealing with incoming calls and correspondence from borrowers and their representatives">
  • Make outbound telephone calls to borrowers, clients, and other parties to facilitate rehabilitation and avoid possession">
  • Assess affordability and set up payment arrangements with borrowers">

Requirements:

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To succeed in this role, you will need excellent communication skills, a strong ability to empathize with customers, and a proactive approach to problem-solving. You should also have a solid understanding of debt recovery laws and regulations.

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Salary: £25,000 - £35,000 per annum

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Location: Leeds



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