Customer Experience Coordinator
3 weeks ago
We are seeking an experienced Assistant Store Manager to join our team in York. As a key member of our national store, you will contribute to our success by delivering exceptional customer experiences and driving sales growth.
This is not your ordinary Assistant Store Manager position. With a unique blend of autonomy and support, you will have the opportunity to develop your skills and progress your career in a dynamic and fast-paced environment.
In this role, you will:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead and motivate a team of staff to achieve sales targets and deliver excellent customer experiences
- Manage store operations, including inventory control, stockroom organisation, and security
- Upsell and cross-sell products and services to increase revenue and drive business growth
- Maintain accurate records and reports, ensuring compliance with company policies and procedures
- Collaborate with the Store Manager to achieve business objectives and resolve operational issues
To succeed in this role, you will need:
- A proven track record of delivering exceptional customer experiences and driving sales growth
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong leadership and management skills, with the ability to motivate and develop a team
- A high level of organisational and time management skills, with the ability to prioritise tasks and meet deadlines
- A flexible and adaptable approach, with the ability to work effectively in a fast-paced environment
We offer a competitive salary package, including:
- Salary scale: £24k basic (plus additional bonus £6k - paid monthly and quarterly)
- Career progression opportunities
- 20 days holiday and Bank Holiday (rising by an additional day for each complete year of service up to a maximum of 25 days)
- Healthshield plan (covering medical needs)
- Personal Pension Plan (contracting out option), Life Assurance Scheme, Medical Cashback plan, Employee Assistance Scheme, Employee Discount Scheme on storage and packaging materials, Cycle to work scheme
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