Sales and Service Representative

4 days ago


Inverness, Highland, United Kingdom AkzoNobel Full time

About Us

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AkzoNobel is a global leader in paints and coatings that help to color people's lives and protect what matters most. Our world-class portfolio of brands is trusted by customers around the globe.

As a Sales Assistant, you will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts.

This is a 30 hours a week role, and you need to be available to work shifts between 7am and 5pm Mon-Fri. You will also work some Saturday shifts (8am to 4pm) on a rotational basis, with time off in lieu.

Key Responsibilities:

  • Play an active part in engagement planning & monthly store meeting sessions.
  • Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
  • Use our client service tools to ensure a consistent customer experience.
  • Support your store's monthly customer contact plan.
  • Follow the merchandising plan to restock the shop floor.
  • Develop your skills & encourage colleagues to do so using our training tools.

Requirements: Proven experience in a customer service/retail role. Enjoys a collaborative working environment where supporting colleagues is key. Calm under pressure.

Benefits: We offer great personal development opportunities and comprehensive packages including competitive salary, 25 days holiday excluding bank holidays, income protection, staff discount at Dulux Decorator Centre stores, employee assistance programme, employee life assurance, company pension, product discounts, and flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more.



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