Customer Service Representative

1 week ago


Bethesda, Gwynedd, United Kingdom BT Group Full time

About the Role

We are seeking a skilled and enthusiastic Retail Advisor to join our team at EE. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, answering questions and resolving issues in a professional and courteous manner.
  • Build relationships with customers, understanding their needs and preferences to provide personalized recommendations.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Stay up-to-date with product knowledge and promotions to provide accurate information to customers.

What We Offer

  • A competitive hourly rate of £12.34 plus 20% on target commission.
  • Online GP, providing access to a GP 24/7 for you and your immediate family.
  • Market-leading paid carer's leave and family leave policies.
  • Huge discounts on EE and BT products, including mobile and broadband.
  • Support in carving your own career path, with opportunities for development and growth.
  • Season Ticket Travel Loan and volunteering days.
  • Optional private healthcare and dental.

Our Culture

We pride ourselves on our inclusive and supportive team culture, where everyone is valued and empowered to succeed. If you're a curious and resilient individual who enjoys building relationships and providing exceptional customer service, we'd love to hear from you.



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