Head of ITV Corporate Services Technology

6 days ago

Manchester, United Kingdom ITV Full time

Job Summary

We are seeking a highly experienced and skilled Head of Corporate Services Technology to lead the ongoing evolution of Corporate Services Technology platforms, systems, and services to enable ITV's continuing digital transformation.

About the Role

The successful candidate will be responsible for leading the Corporate Services Technology team, stabilizing and optimizing the operating model across resourcing, tooling, and processes, ensuring the required skills and capabilities are available to deliver the agreed service levels.

Key Responsibilities

  • Lead the Corporate Services Technology team, stabilizing and then optimizing the operating model across resourcing, tooling, and processes, ensuring the required skills and capabilities are available to deliver the agreed service levels.
  • Provide functional, technical, and operational guidance to the Corporate Services Tech team, across the full system landscape covered (key systems include: Oracle Fusion ERP, HCM, EPM).
  • Assume accountability for applicable risk, controls, and audit requirements across the covered application landscape.
  • Establish and grow collaborative, trusted partnerships with key business stakeholders, such that shared ownership and delivery of strategic and operational roadmaps results in demonstrable business value and advances ITV's strategic priorities.
  • Champion a strong team culture that centres on the ITV behaviours, promoting collaboration, innovation, and continuous improvement.
  • Own the delivery of service by the Corporate Services Technology team by defining quality metrics, measuring performance against KPIs, and implementing improvements where required.
  • Develop and maintain strong and supportive relationships with internal stakeholders across Group Technology and the wider Technology team.
  • Proactively manage ITV vendors and partners in the Corporate Services Technology area to ensure quality of service and strong ROI for ITV.
  • Manage budget, including operational and service costs as well as investment spend.

Requirements

  • Significant experience of functional and technical solution design, development, and implementation encompassing both on-premise and cloud-based technologies (PaaS and SaaS); experience of leading a team implementing these technologies.
  • Proven experience in operational management and service delivery in the enterprise applications area, and of managing and optimizing SaaS operations with particular reference to Oracle Fusion.
  • Proven experience in stabilizing and optimizing ITIL and ITSM processes, with particular reference to SaaS technologies.
  • Demonstrable experience in developing and maintaining productive and collaborative senior stakeholder relationships.
  • Financial accounting and reporting practices applicable to applications, costs, and risks.
  • Experience of negotiating and managing IT contracts across licensing, hardware, and professional managed services, including the associated cost models, for optimum benefit.
  • Demonstrable experience in leading a high-performing team.
  • Engagement with procurement and legal contract advisors for additional information.
  • Relevant experience in using data processing, analysis, and quality management tools to aid decision-making, as well as to deliver service quality assurance and improvement.
  • Development and implementation of service delivery operating models, processes, and policies.

Desirable Skills

  • Embrace rapid change in business needs, processes, and technologies and being inquisitive and able to elicit information from a diverse range of stakeholders on the critical priorities.
  • Be adept at resolving issues in collaboration with senior stakeholders and highly passionate about delivering excellent service that is high in quality, efficient, and delivers value for money.
  • Be data-driven in the identification of opportunities and in your decisions.
  • Be comfortable working in a matrix organization and a pragmatic decision maker.
  • Be comfortable taking well-informed risks to achieve business outcomes and have excellent negotiation skills.
  • Be comfortable in proactively seeking feedback on performance.
  • Have high levels of personal integrity when dealing with sensitive information and data.

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