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Experienced Automation Manager

2 months ago

Manchester, United Kingdom ITV Full time

Job Summary

The Royalty team at ITV is seeking an experienced Automation Payments Manager to join their team on a permanent basis. As the Automation Payments Manager, you will be responsible for managing a team of 3 Royalty Automation Assistants to ensure that all automated royalty statements are issued and paid accurately and on time, in line with ITV's contractual obligations.

Key Responsibilities

  • Service Delivery
    • Deliver high-quality service levels, analyzing and improving performance metrics.
    • Support the continuation of current systems and the implementation of new technologies and system changes.
  • Risk Management
    • Recognize and communicate any risks and issues to the Head of Third Party and GPO.
  • Team Engagement
    • Engage the team in ITV-wide initiatives, including those linked to social purpose and diversity and inclusion.

Requirements

  • Experience
    • Must have working experience in a transactional service center environment.
    • Must have people management experience, proven to drive staff development.
  • Skills
    • Extensive experience and understanding of end-to-end financial processes.
    • Motivated by a desire to improve performance, services, and outcomes.

About ITV

ITV is the biggest commercial television network in the UK, offering some of the biggest career opportunities in the industry. We love telly, we're passionate about content, and most importantly, we understand our audiences. We celebrate individuality, we're committed to creating an inclusive environment where everyone can thrive. ITV loves a level playing field, and it's just a natural part of what we do. Our aim is to make sure our workforce reflects the diversity of modern society, which is why we promise to treat you with fairness and respect, whatever your age, gender, disability status, sexual orientation, gender identity or expression, religion, ethnicity, or marriage/civil partnership status, pregnancy or maternity status, and family circumstances.