Store Assistant
2 days ago
Role Overview:
We are seeking a dedicated and results-driven individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and maintaining a high level of customer satisfaction.
About the Role:
In this role, you will be working in a fast-paced environment, handling customer inquiries, resolving issues, and maintaining a positive attitude. You will also be responsible for communicating effectively with colleagues and management to ensure seamless customer service delivery.
What We Offer:
- A competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights
- A comprehensive benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, pension scheme, and enhanced family leave
- Opportunities for career advancement and professional growth within our organization
Key Responsibilities:
- Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly
- Communicate effectively with colleagues and management to ensure seamless customer service delivery
- Maintain accurate records of customer interactions and resolve customer complaints
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