Salesforce Account Manager
2 weeks ago
This is a field-based role that requires weekly travel and involves managing and nurturing the company's commercial relationships and interests across specific geographical territories and/or market segments.
Key Responsibilities:- Maintain and develop sales opportunities with existing clients.
- Identify and prospect new clients; and develop new business opportunities.
- Upselling and cross-selling from the company product portfolio and identifying areas of sales improvement to meet assigned targets.
- Arrange and conduct customer meetings, allocating 4 days per week for this and arranging up to 6 customers appointments per day.
- Visit customers as necessary to support direct sales initiatives.
- Attend trade shows where appropriate and necessary to develop new business opportunities.
- Negotiate contracts and close agreements to increase revenue streams and maximize profits.
- Act as the primary point of contact for all assigned customers, handling all account management matters.
- Develop and maintain long-term relationships, at all levels of management and responsibility, with current customers and accounts.
- Ensure clients receive requested products and services in a timely fashion.
- Communicate client needs to, and liaise with, internal staff to ensure the provision of appropriate customer service.
- Forecast and track client account metrics.
- Manage projects within client relationships, ensuring the timely and successful delivery of business solutions according to customer needs and company objectives.
- Handle multiple clients simultaneously, often under tight deadlines.
- Maintain records of client transactions on a daily/weekly/monthly; including effective use of Customer Relationship Management software.
- Clearly communicate the progress of monthly/quarterly sales initiatives to internal and external stakeholders through written reports and presentations.
- Monitor and forecast key account metrics (e.g., quarterly sales outcomes and annual forecasts).
- Maintain a good level of product and market knowledge including trends and market reform.
- Assist with challenging client requests or issue escalations as needed.
- Maintain appropriate company records and submit in line with deadlines.
- Keep up-to-date with product knowledge, market activities, competitive products, and industry trends.
- Life Science or Chemistry degree (individuals with a diploma will also be considered)
- 3+ years of sales experience, preferably with high throughput products such as reagents or lab consumables
- Good time management skills, integrity, and self-awareness
- Excellent analytical, written, and presentation skills
- Strong understanding of the values of teamwork, hard work, and determination
- Effective communication and negotiation skills (both written and verbal), including the ability to deliver high-quality and insightful presentations
- Ability to work independently within a collaborative team structure
- Proficient in the effective use of Microsoft Office
- Knowledge of Salesforce is advantageous
- Full UK driver's licence
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