Key Account Manager
2 weeks ago
We are seeking a highly skilled and experienced Territory Account Manager to join our team at Houseful. As a key member of our sales team, you will be responsible for managing and growing a regional portfolio of agents for both property marketing and software customers and prospects.
Key Responsibilities- Develop and implement effective strategies to maximise revenue opportunities, ensuring uptake of additional products and services across software and portal.
- Develop an understanding of organisational and internal influence structures within all allocated agent customers and develop relationships from branch manager level to director/owner level as appropriate.
- Ensure territory client engagement coverage model in place to touch all customer and prospect accounts on a scheduled basis.
- Lead by example and demonstrate quality customer engagement as well as maintaining a high degree of business acumen and product awareness.
- Ensure that client records are maintained in Salesforce with accurate, high quality information.
- Attend internal/external training sessions to increase skill set. Be responsible for continually updating product, market and competitor knowledge and pro-actively and regularly provide clients and sales people with relevant industry and business information.
- Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers.
- Handle customer complaints or enquiries when appropriate and own the enquiry to completion.
- Act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
- Participate in special projects as and when required.
- Experience in B2B sales, working in a consultative sales role.
- Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines.
- Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
- Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking.
- Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential.
- Inter-personal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to senior company execs.
- Proven experience of managing and owning senior client/stakeholder relationships, with responsibility for account development.
- Desire to be part of and contribute to the success of a fast-growing organisation.
- Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
- Knowledge of property, software or digital media background.
- Proven track record of working cross channel with a varied product portfolio.
- Formal sales process training.
- Everyday Flex - greater flexibility over where and when you work.
- 25 days annual leave + extra days for years of service.
- Day off for your birthday, house move, good deed day, and digital detox day.
- Cycle to work and electric car schemes.
- Free Calm App membership.
- Enhanced Paternity Leave.
- Fertility Treatment Financial Support.
- Group Income Protection and private medical insurance.
- Gym on-site in London – or membership in regional offices.
- Pension contribution by the company.
- Talent referral bonus up to £5K.
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