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Business Analyst Team Lead

2 months ago


Birmingham, Birmingham, United Kingdom ClearCourse Full time
About the Role

We are seeking a highly skilled Business Analyst Team Lead to join our dynamic team at ClearCourse. As a key member of our Membership Services department, you will be responsible for leading and managing a team of Business Analysts, ensuring the successful delivery of new customer implementations and customer-led changes to our CCMS products.

Key Responsibilities
  • Lead and manage a team of Business Analysts, providing guidance and support to ensure the successful delivery of projects.
  • Develop and maintain in-depth knowledge of our CCMS products and services, adhering to CCMS Business Analyst guidelines and processes.
  • Collaborate with internal and external stakeholders to identify business needs and develop solutions that meet goals.
  • Ensure projects are delivered on time, within budget, and to the required quality standards.
  • Lead team meetings, mentor and support team members, identify training and development needs, and address performance issues through effective management, leadership, coaching, and training.
Requirements
  • Minimum 5 years of business analysis experience in a software development environment.
  • Strong leadership skills, with the ability to motivate and inspire a team.
  • Previous experience of working within membership services, with a strong understanding of the industry.
  • Excellent written and verbal communication skills, with the ability to present to a range of audiences.
  • Proficient in Visio with workflow design in BPMN, and experience working with Jira and/or DevOps.
  • Ability to engage with all levels of internal and client organisations, constructively challenging and influencing others to achieve the best solution.
About ClearCourse

ClearCourse is a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. We're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.