Business Analyst Team Lead

2 weeks ago

Birmingham, Birmingham, United Kingdom ClearCourse Full time

Business Analyst Team Lead

Career Level: 8A Team Leader

ClearCourse is seeking a Business Analyst Team Lead to join our dynamic and supportive team. As a Business Analyst Team Lead, you will be responsible for leading, managing, and working within a customer-focused team of Business Analysts.

The Business Analyst Team Lead will work within the ClearCourse Membership Service (CCMS) area, leading and managing a team of Business Analysts to deliver new customer implementations for the different CCMS solutions as well as customer-led changes to their existing CCMS products.

This role involves gaining an in-depth understanding of current products and adhering to CCMS Business Analyst guidelines and processes. The Team Lead will aid CCMS in developing its functions, services, and products to meet goals with both internal and external stakeholders.

The Team Lead will ensure projects adhere to timelines and will report progress to the Project Manager and clients, keeping the BA manager informed.

As a Business Analyst Team Lead, you will be expected to lead team meetings, support and mentor team members, identify training and development needs, while addressing any potential performance issues through effective management, leadership, coaching, and training.

Working within delivery teams, that typically consist of Developers, Tech Leads, Solution Architects, QA Testing Engineers, Business Analysts, UX/UI specialists, and a ScrumMaster/Project Manager, for both Waterfall and Scrum projects; the Team Lead is accountable for maintaining high standards in all BA work and ensuring a common approach is adopted while delivering client solutions.

Desirable Experience/Characteristics:

  • A minimum of 5 years of business analysis experience in a software development environment.
  • Collaborative team player with strong leadership skills.
  • Previous experience of working within membership services.
  • Strong written and verbal communication skills, with the ability to present to a range of audiences.
  • Excellent documentation skills.
  • Proficient in Visio with workflow design in BPMN.
  • Experience working with Jira and/or DevOps.
  • Ability to engage with all levels of internal and client organisations, constructively challenging and influencing others to achieve the best solution.
  • Exceptional analytical and conceptual thinking skills.
  • A proven track record of following through on commitments.
  • Well-organised with the ability to manage multiple projects concurrently within project timeframes.
  • Excellent planning, organisational, and time management skills.
  • A history of supporting successful projects.

About ClearCourse:

ClearCourse is a disruptive tech company with one mission – to help our customers' businesses become even better...

As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas.

We look forward to receiving your application.

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you'll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we're investing in our people, expanding our expertise, and developing our vision. Want to get on board? We'd love to speak with you.

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