Business Operations Director

3 weeks ago


Leicester, Leicester, United Kingdom First Military Recruitment Full time
Job Description

We are seeking a highly skilled Business Operations Director to join our team at First Military Recruitment. This is a fantastic opportunity for someone with experience in operations management to take on a challenging role and drive business growth.

The ideal candidate will have a proven track record of success in analysing operations and staff performance, ensuring full utilization of field staff, and overseeing warehouse and fleet management. They will also have the ability to develop close relationships with planning teams to maximise operational effectiveness.

The salary for this role is £50,000 per annum, based on the location in the Midlands and the requirement for frequent UK wide travel. In addition to a competitive salary, we offer a company vehicle, generous holiday allowance, and employee profit share scheme.

Key Responsibilities:

  • Analysing operations and staff performance nationwide
  • Ensuring full utilisation of field staff minimising unproductive pay
  • Overseeing warehouse and fleet management in North and South
  • Developing close relationships with planning teams to maximise operational effectiveness
  • Developing and implementing quality control methods
  • Scheduling training sessions and workshops for new and existing staff members
  • Setting targets and business goals and working alongside the team to achieve these
  • Providing guidance and mentoring to field staff
  • Dealing with customer complaints in association with field staff or delivery
  • Customer relations and problem solving
  • Improving operational management systems, processes, and best practices
  • Helping organisational processes remain legally compliant
  • Performing quality controls and monitoring field production KPIs
  • Recruitment of field staff, onboarding and day-to-day management
  • Staff performance management, including disciplinary procedures
  • Proactively developing ways to increase quality of customer service
  • Supporting development and introduction of new field services and products


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