Technical Customer Experience Professional

3 days ago


London, Greater London, United Kingdom Conductor Full time
Conductor CX Opportunity

We are seeking an experienced Technical Customer Experience Professional to join our team in London.

This role involves working with residential developers to ensure exceptional customer experiences through effective snagging and defect management.

The successful candidate will lead on snagging inspections, update schedules, and ensure timely completion of tasks.

You will also assist with apartment completion handovers, prepare homeowner packs, conduct key handovers and demonstrations, and coordinate purchaser snagging.

To succeed in this role, you must have experience in customer care, specifically in handling defects in new residential buildings, and possess knowledge of technical nuances in new build residential apartments.

You should be highly organised, have excellent listening and communication skills, be able to multi-task efficiently, and possess a proactive approach to work.

Salary: £42,000 - £55,000 per annum, dependent on experience.



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