Customer Service Operations Manager

5 days ago


Aberdeen, Aberdeen City, United Kingdom Standard Chartered Full time

We are looking for a skilled Customer Service Operations Manager to lead our customer service team at Standard Chartered. The ideal candidate will have experience managing customer service teams and a proven track record of improving customer satisfaction.


Job Description:

The Customer Service Operations Manager will be responsible for leading the customer service team to provide excellent customer service, resolving customer complaints, and collaborating with the sales team to meet sales targets.


The successful candidate will have a high school diploma or equivalent, 2+ years of customer service experience, and experience managing customer service teams. They must also have excellent communication and problem-solving skills, and be able to work in a fast-paced environment.


Our estimate for the salary for this role is between $60,000 and $90,000 per annum, depending on location and experience.


Key Responsibilities:

  • Lead the customer service team to provide exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction.
  • Collaborate with the sales team to meet sales targets.
  • Manage customer service operations, including scheduling and training.
  • Conduct performance reviews and provide coaching to team members.


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