Academy IT Technician Specialist
2 days ago
We are seeking an experienced IT Support Professional to join our dynamic team at The Edinburgh Academy. This is a fantastic opportunity for an individual who enjoys working in a fast-paced environment, troubleshooting technical issues, and providing exceptional customer service.
Key Responsibilities:
- Provide first-line technical support to staff and pupils across the school, including troubleshooting and resolving hardware, software, and network issues.
- Set up, configure, and maintain computers, printers, and other technology equipment to ensure seamless operations.
- Assist with managing user accounts, permissions, and access control for various systems and applications.
- Support teachers with classroom technology, including interactive whiteboards, projectors, and other AV equipment.
- Monitor and manage helpdesk tickets, ensuring timely resolution of issues and communication with users.
- Collaborate with the IT team on projects to improve and upgrade school technology systems.
Requirements:
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other standard software.
- Familiarity with network troubleshooting, Wi-Fi management, and general network security practices.
What We Offer:
- An estimated salary of £35,000 - £45,000 per annum, depending on experience.
- A generous Defined Contribution Pension Scheme.
- Access to onsite gym.
- Employee Assistance Programme.
- Employee Benefits Programme, including discounted access to health insurance, financial well-being products, cycle to work and electric car schemes as well as discounts to a number of major retailers.
- Fee discount.
- A three-course lunch is provided during term time.
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