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Senior Account Advisor

1 week ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time
Job Overview:

We are looking for a highly skilled and motivated Senior Customer Service Advisor to join our Video team at Barclays Bank PLC. As a key member of our team, you will be responsible for delivering exceptional customer service while resolving complex customer needs and requests.

About the Team:
Our Video team is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse range of customers and colleagues. You will be part of a close-knit team that values collaboration and open communication.

Key Responsibilities:
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Collaborate with teams across the bank to align and integrate customer care processes.

Requirements:
To be successful in this role, you will need:
  • A strong understanding of banking products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong problem-solving and analytical skills.

What We Offer:
As a Senior Customer Service Advisor at Barclays Bank PLC, you can expect a competitive salary, ranging from £25,000 to £35,000 per annum, depending on experience. Additionally, we offer a range of benefits, including professional development opportunities, flexible working arrangements, and a comprehensive pension scheme.

Salary Range: £25,000 - £35,000 per annum