Nocturnal Call Management Specialist

5 days ago


London, Greater London, United Kingdom CV-Library Full time
Job Description: We are seeking a skilled Overnight Telephone Operator to join our team on a night shift basis. The successful candidate will be responsible for managing and routing calls with professionalism, remaining calm under pressure, and providing excellent customer service during overnight hours. This role requires a reliable and efficient individual who can work flexible night shifts, up to 40 hours per week.

Key Responsibilities:
  • Answer and route incoming calls promptly and professionally
  • Provide accurate information to callers or redirect them to appropriate departments
  • Monitor and manage call logs and any relevant records
  • Ensure excellent communication and coordination with other team members as needed

Requirements:
  • Previous experience in a switchboard, reception, or similar role is advantageous
  • Strong communication and interpersonal skills
  • Availability to work night shifts (10 PM to 8 AM) across any night of the week
  • Willingness to work at short notice if required
  • Reliable transportation to work at either Brighton or Haywards Heath locations

Salary Information:

This position offers an estimated salary range of £29,000 - £39,000 per annum, depending on experience.



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