Branch Operations Manager

5 days ago


Addlestone, United Kingdom Eurocell Group PLC Full time

We are seeking a Branch Operations Manager to lead our trade branch team, delivering exceptional customer service and driving business growth.

As a key member of our team, you will be responsible for ensuring excellence in customer service, operational standards, and sales targets are achieved.

Salary

An attractive salary of £30,693 per annum is on offer, complemented by an excellent bonus scheme, 25 days holiday, plus statutory holidays, free healthcare plan, and other benefits.

Key Responsibilities:

  • Provide exceptional customer service and support to new and existing customers
  • Ensure excellence in customer service, operational standards, and branch sales targets are achieved
  • Support the delivery of sales targets whilst developing and maintaining positive customer relationships
  • Assist with the delivery of branch operations
  • Support colleagues as required
  • Collaborate with the Branch Manager to ensure team completes actions and activities on time and in full
  • Maintain compliance with Health and Safety, company policies, and procedures
  • Conduct stocktakes and audits
  • Maintain maintenance records for branch vehicles
  • Cleanliness of front-of-house, warehouse, and merchanting areas
Requirements

To succeed in this role, you must possess:

  • A passion for delivering exceptional customer service and achieving business targets
  • A hands-on, customer-focused approach with the ability to engage proactively with potential future customers
  • A commercial mindset to drive sales and maximise margins while ensuring customer satisfaction
  • Excellent organisational skills, including prioritisation and initiative-taking
  • Proficiency in MS Office and industry-standard software such as SAP
  • A valid full driving licence, with a FLT license being a distinct advantage
  • The ability to cover for the Branch Manager when needed
  • Previous experience in branch stock take management, if applicable
  • A willingness to work collaboratively in a small team and occasionally independently
  • Prior experience within a similar role in a trade/builders merchant/retail environment, particularly in glazing or uPVC industries, is highly advantageous


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