Branch Operations Manager
5 days ago
We are seeking a Branch Operations Manager to lead our trade branch team, delivering exceptional customer service and driving business growth.
As a key member of our team, you will be responsible for ensuring excellence in customer service, operational standards, and sales targets are achieved.
SalaryAn attractive salary of £30,693 per annum is on offer, complemented by an excellent bonus scheme, 25 days holiday, plus statutory holidays, free healthcare plan, and other benefits.
Key Responsibilities:
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards, and branch sales targets are achieved
- Support the delivery of sales targets whilst developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Support colleagues as required
- Collaborate with the Branch Manager to ensure team completes actions and activities on time and in full
- Maintain compliance with Health and Safety, company policies, and procedures
- Conduct stocktakes and audits
- Maintain maintenance records for branch vehicles
- Cleanliness of front-of-house, warehouse, and merchanting areas
To succeed in this role, you must possess:
- A passion for delivering exceptional customer service and achieving business targets
- A hands-on, customer-focused approach with the ability to engage proactively with potential future customers
- A commercial mindset to drive sales and maximise margins while ensuring customer satisfaction
- Excellent organisational skills, including prioritisation and initiative-taking
- Proficiency in MS Office and industry-standard software such as SAP
- A valid full driving licence, with a FLT license being a distinct advantage
- The ability to cover for the Branch Manager when needed
- Previous experience in branch stock take management, if applicable
- A willingness to work collaboratively in a small team and occasionally independently
- Prior experience within a similar role in a trade/builders merchant/retail environment, particularly in glazing or uPVC industries, is highly advantageous
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