Trade Business Leader
5 days ago
Eurocell Group PLC seeks a Customer Service Director to oversee our trade branch operations, fostering a culture of exceptional customer service and driving sales growth.
This critical role involves leading by example, providing top-notch customer service, and ensuring operational excellence, sales targets, and customer satisfaction are consistently met.
Compensation PackageWe offer a competitive annual salary of £30,693, combined with an impressive monthly bonus scheme, 25 days' paid holiday, plus statutory holidays, complimentary health care, and numerous additional benefits.
Main Responsibilities:
- Lead by example, demonstrating a passion for delivering exceptional customer service and meeting sales targets
- Develop and maintain strong relationships with customers, driving sales growth and loyalty
- Oversee the effective management of branch operations, ensuring seamless customer experiences
- Guide and support colleagues in their roles, promoting a positive team culture
- Work closely with the Branch Manager to ensure all tasks and projects are completed efficiently and effectively
- Maintain compliance with health and safety regulations, company policies, and procedures
- Conduct regular stocktake and audit processes to ensure inventory accuracy and optimisation
- Manage vehicle maintenance records to ensure optimal fleet performance
- Maintain high standards of cleanliness and organisation throughout the branch
To excel in this position, you should possess:
- Proven ability to lead and motivate teams to achieve sales targets and deliver exceptional customer service
- A customer-centric approach, with a strong focus on building long-term relationships
- Excellent organisational skills, including prioritisation, initiative-taking, and adaptability
- Strong technical skills, including proficiency in MS Office and industry-standard software like SAP
- A valid full driving licence, with a FLT license being a significant advantage
- Experience in managing branch operations, preferably in a trade/builders merchant/retail environment, especially within glazing or uPVC industries
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