IT Support Team Leader
4 days ago
About the Role
We are seeking a highly skilled and experienced IT Support Team Leader to join our team at Searchability. As a key member of our technical support team, you will be responsible for leading a team of IT engineers and providing technical support to our customers.
Key Responsibilities
- Lead a team of IT engineers and provide technical support to customers
- Manage and resolve technical issues related to Windows infrastructure and network queries
- Develop and implement technical solutions to improve customer satisfaction and reduce support requests
- Collaborate with other teams to ensure seamless delivery of technical support services
Requirements
- Previous experience working in an IT service desk environment
- High-level understanding of the Windows technology stack
- Experience troubleshooting and resolving technical issues to a high standard
- Line management or team leadership experience
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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