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IT Support Team Leader
2 months ago
Company Overview
Searchability is a rapidly growing business that delivers connectivity and technology solutions to hundreds of thousands of people worldwide.
Job Summary
We are seeking a highly skilled and experienced IT Support Team Leader to join our Sheffield office. As a key member of our team, you will be responsible for supporting a team of 1st Line Engineers and providing technical expertise in Windows infrastructure and network queries.
Key Responsibilities
- Lead and support a team of 1st Line Engineers in resolving technical issues and improving service delivery.
- Provide technical guidance and expertise in Windows infrastructure and network queries.
- Work independently and collaboratively as part of a team to achieve business objectives.
- Develop and implement process improvements to enhance team efficiency and productivity.
Requirements
- Previous experience working in an IT Service Desk environment.
- High-level understanding of the Windows Technology Stack.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a rapidly growing business and contribute to its success.
- Hybrid working arrangement.
- Bonus scheme.
